Terms and Conditions

These Terms and Conditions and Acceptable Use Policy (AUP), is an integral part of your Hosting Agreement with Expeed. If you engage in any of the activities prohibited by this document Expeed may suspend or terminate your account.

Expeed reserves the right to modify the Terms and Conditions or the AUP at any time, effective upon posting on the Expeed Terms and Conditions page

Expeed maintains daily backups of files and databases to be restored in the event of an Expeed system failure, however, it is the clients responsibilty to have their own copy of their site and data. Backups are not maintained by Expeed for client’s use. A client’s request for access to Expeed’s backup will be at Expeed’s sole discretion, will be subject to the availability of the required backup and may incur a service fee.

Expeed reserves the right to refuse service to anyone at any time without being required to specify a reason.

Expeed may suspend or terminate a client’s account if their usage of server resources is deemed by Expeed to be excessive.

Expeed reserves the right to list and link to any customers website hosted on our services.

Payment, Billing Policy and Other Charges

It is the client’s responsibilty to keep their account paid up to date.

Expeed will email all invoices to the client’s designated email address.

If the account is not promptly settled, the client’s site(s) (for resellers this will include all of the reseller’s customers sites) may be suspended at Expeed's discretion.

An account handling fee of $10.00 will be charged to the client’s account if an invoice remains unpaid for 7 days or more after the due date for payment.

The client’s account may be terminated by Expeed for non-payment if an invoice is unpaid 14 days or more after the due date.

Payment by cheque may only be made by prior arrangement.

Domain renewals will be processed automatically unless client elects to Disable Auto Renew in the client area of the billing system.

Overusage charges will be charged and invoiced monthly. Diskspace and Bandwidth overusage is charged on a per Gigabyte or part thereof basis.

The following Other Charges will also apply:

Late Payment Fee $10.00
Dishonored or Declined Payment Fee $30.00
Erroneous chargeback dispute fee $35.00
Suspended Account Re-Activation Fee $30.00
Web hosting Plan Change of Domain $40.00
Restore from Expeed backup archive $50.00

Refund Policy and 30-Day Money Back Guarantee

Expeed provides a 30-day money back guarantee which applies to all our web hosting, and VPS plans for new accounts signed up starting 1 January 2008.

Please note that setup fees, migration fees, domain name registration fees, SSL certificates, other professional services, dedicated server packages, control panel licensing fees for VPS and any other third party products or services for which no refund is available are non-refundable.

This policy does not apply to accounts that we have suspended for spamming, breach of contract or any other reason.

If you wish to exercise the 30-day money back guarantee and receive a refund, please contact Expeed accounts at accounts@Expeed.com.au within the first 30 days of the new account creation.

After the money back guarantee period has expired, no refunds will be given for unused portions of payments in advance (including payment of yearly contracts) unless the account has been terminated due to our breach of these terms and conditions or we exercise our rights to terminate an account other than for breach.

Acceptable Use Policy

Expeed's Acceptable Use Policy (the "Policy") for Expeed Services is designed to help protect Expeed, Expeed's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Expeed.

Prohibited Uses of Expeed Systems and Services

1. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
2. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through Expeed's servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on Expeed's servers, is prohibited. Expeed accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
3. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Expeed customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Expeed-hosted domain, or referencing any Expeed account, is prohibited.
4. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.
5. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.
6. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").
7. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
8. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Expeed customers or end-users by any means or device.
9. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the Expeed network or on another provider's network.
10. Using Expeed's Services to interfere with the use of the Expeed network by other customers or authorized users.

Customer Responsibility for Customer's Users

Each Expeed customer is responsible for the activities of its users and, by accepting service from Expeed, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of an Expeed customer will be forwarded to the Expeed customer's postmaster for action. If violations of the Expeed Acceptable Use Policy occur, Expeed reserves the right to terminate services with or take action to stop the offending customer from violating Expeed's AUP as Expeed deems appropriate, without notice.